| | 7.6.1 Develop the IT deployment strategy | | |
7.6.1.1 Establish IT services and solutions change policies
|
|
|
7.6.1.2 Define deployment process, procedures, and tools standards
|
|
|
7.6.1.3 Select deployment methodologies and tools
|
|
|
7.6.2 Plan and implement changes | | |
7.6.2.1 Plan change deployment
|
|
|
7.6.2.2 Administer change schedule
|
|
|
7.6.2.3 Distribute and install change
|
|
|
7.6.2.4 Verify change
|
|
|
| | |
7.6.3.1 Understand and coordinate release design and acceptance
|
|
|
7.6.3.2 Plan release rollout
|
|
|
7.6.3.3 Distribute and install release
|
|
|
7.6.3.4 Verify release
|
|
|
7.7 Deliver and support information technology services | | |
7.7.1 Develop the IT services and solution delivery strategy | | |
7.7.1.1 Establish sourcing strategy for IT delivery
|
|
|
7.7.1.2 Define delivery processes, procedures, and tools standards
|
|
|
7.7.1.3 Select delivery methodologies and tools
|
|
|
| | |
7.7.2.1 Establish sourcing strategy for IT support
|
|
|
7.7.2.2 Define IT support services for help and assistance with the use of IT
|
|
|
7.7.3 Plan and manage IT infrastructure resources | | |
7.7.3.1 Manage IT inventory and assets
|
|
|
7.7.3.2 Manage IT resource capacity
|
|
|
7.7.4 Manage IT infrastructure operations | | |
7.7.4.1 Deliver IT services and solutions
|
|
|
7.7.4.2 Perform IT operations support services
|
|
|
7.7.5 Support IT services and solutions | | |
7.7.5.1 Manage availability
|
|
|
7.7.5.2 Manage facilities
|
|
|
7.7.5.3 Manage backup/recovery
|
|
|
7.7.5.4 Manage performance and capacity
|
|
|
7.7.5.5 Manage incidents
|
|
|
7.7.5.6 Manage problems
|
|
|
7.7.5.7 Manage inquires
|
|
|
|