User manual for Individual clients Content: Home



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Bulbank Online

User manual for Individual clients


Content:

1. Home

  • What is Bulbank Online?

  • How to become a client of Bulbank Online?

  • Types of accounts and options for subscription and operations in Bulbank Online

  • Logging into Bulbank Online

  • Content and home page management


2. Menu Information

  • Balances

  • Movements

  • PDF statements

  • Cash withdrawal

  • SWIFT notifications

  • Deposits

  • Deposit wizard and saving account

  • Open new account and apply for debit card

  • Currency rates

  • Accounts settings

3. Menu Transactions

  • Transfers between personal accounts in local and foreign currency

  • Local currency

  • Transfers to/from budget accounts

  • Direct debit

  • Foreign currency and SEPA credit transfer

  • Currency exchange

  • Orders management and orders archive

  • Bill payments

  • Reccurent payments

  • Helper functions


4. Menu Loans

  • Loans

  • Credit cards

  • Order for a credit product - Apply for credit card, Apply for consumer credit and Request an overdraft



5. Menu E-settings

  • Username and password

  • Certificate

  • Order and prolongation of QES (Qualified Electronic Signature)

  • SMS Password

  • Notifications

  • Home page content

  • Personal data

  • Settings


6. Menu Bulbank Mobile

  • General information about Bulbank Mobile

  • Activation



  1. Home d:\userdata\bb034239\application data\temporary internet files\content.word\new picture (10).bmp




  • What is Bulbank Online?


  • A bank office, available 24 /7

  • Immediate access to the necessary information about the subscribed accounts

  • Option to manage your personal and company accounts

  • Lower transfer fees

  • Saves time

  • Security and care about your money

Information services

  • Information about accounts – current, card, deposit, package accounts

  • Information about loans and credit cards

  • Creation of subscriptions and notifications for movements on accounts

  • Creation and editing of contractors and templates for orders

  • Currency information, etc.


Active operations

  • Orders in BGN and foreign currency

  • Payments from/to the Budget

  • Transfers between customer accounts in BGN and foreign currency

  • Foreign currency exchange;

  • Direct debit

  • Creation and management of regular payments

  • Order for cash withdrawal

  • Application for debit card and subscription for the "Secure payments" service

  • Application for opening current account

  • Opening deposits and savings accounts

  • Application for credit products – overdraft, credit card in EUR, BGN,USD, as well as consumer loans in EUR


Security

  • Security, guaranteed by the use of an SMS password and a software certificate or a Qualified Electronic Signature (QES)

  • Option to set up SMS notifications upon logging into the system, signing of a transfer and movements on account



  • How to become a client of Bulbank Online?




  • Registration through the Bulbank Online web site:

Register quickly and easy at: https://online.bulbank.bg

Click on the "Online Registration for d:\userdata\bb034239\application data\temporary internet files\content.word\new picture (11).bmp

individual clients” link

and fill in the required information.

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Before confirming your application, please double check the input data. Visit your servicing branch within 30 days and present an ID document, in order to receive your user name and password for accessing the service, and to sign an agreement.



  • Types of accounts and options for subscriptions and operations in Bulbank Online and Bulbank Mobile

Type of account

Note

Information about account/ balance, movements/

Incoming transfers to Bulbank Online/ Mobile

Outgoing transfers from Bulbank Online/ Mobile

Option to charge fees for the service

Current account /BGN and foreign currency/

All types of current accounts in BGN and foreign currency

Yes

Yes

Yes

Yes

Debit card account

Opened without a package programme

Yes

Yes

Yes

Yes

Account with a debit card

Opened with Unico, Unico Light, Unico VIP, and Unico Special package programmes

Yes

Yes

Yes

Yes

Repayment account of a credit card*




Yes

Yes

No

No

Savings accounts




Yes

Yes

Yes

Yes

"Bonus" savings account*




Yes

Yes

No

No

Deposit accounts*




Yes

Yes

No

No

Deposit "On Hand"




Yes

Yes

Yes

Yes


*Accounts without the option to collect fees/commissions for the services cannot be subscribed on their own. It is obligatory to have at least one account with the option to charge fees.

  • Registration in UniCredit Bulbank branch:

The registration can also be completed by your personal bank employee or in your servicing branch. You need to present an ID document and state the accounts you wish to register.

  • Logging into Bulbank Online

! In case you have difficulties logging into the service, click on "Login Problems", located in the field with the user name and the password and follow the instructions.


  • Logging into the service without a digital certificate

For information and movements on accounts:

In order to access the information and the movements on accounts, you can log in only


using the user name and password.

Select the "Cancel" option in the certificate window.




  • Logging into the service with a digital certificate

For active operations:

When you would like to perform active operations, you need to log in using your digital certificate, after which you need to input your user name and password.



Select “OK“ in the window of the certificate.


  • Logging into the service using a QES (Qualified Electronic Signature)




  1. Plug you QES stick into the respective USB port and open a new window in the browser, you are using.



  1. Select and confirm the use of QES by clicking ОК

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  1. Type in the PIN-code to activate the QES.

! The QES will be blocked after three wrong PIN attempts. If you block your QES, contact its issuer for further instructions.

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  1. After the login page of Bulbank Online is displayed, type in your user name and password.

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  • Content and home page management

Bulbank Online gives you the ability to manage the home page content.



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  • How to customise the home page content

  • Visit the Е-Settings Menu and the Home page content submenu.

  • From the window in the left, select the desired option and add it in the respective window regarding the position, where you would like to have the information on home page displayed.

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Back to Content

  1. Menu Information d:\userdata\bb034239\application data\temporary internet files\content.word\new picture (10).bmp




  • Balances

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  • Search

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You can select between quick and advanced search:

  • By account

  • For period

  • Balance log

  • As of date, etc.

  • Option for printing

Export the movements in xls, doc, xml formats.





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This part provides information about:

  • The short name of the account

  • Currency

  • Balance and availability

  • Date and time of the last change in the balance.




  • Extended information

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By clicking on the red link with the short name of the account an extended menu will be displayed, where you can change the short name of the account, see the complete IBAN, create a notification of an event by SMS or e-mail, as well as regularly scheduled e-mail notifications.




  • Quick links




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This link will refer you directly to the 10 last movements on this account.

This icon shows that there is either a debit card or a credit card attached to this account. Clicking on this icon will redirect you to “Application for secure card payments online”.



  • Application for a new account



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This button gives you the ability to submit a direct Application for a new current account.






  • Movements

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  • Search

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You can select between quick and advanced search:

  • By account

  • For period

  • In detail

  • Movements log

  • As of certain date, etc.

  • Option for printing

  • Export the movements in xls, doc, xml formats.





  • Brief summary




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This part provides information about:

  • Short name of account

  • Currency

  • Amount

  • Type

  • Description of the operation

  • Date

  • Value date.

  • Remittance advice

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This link will generate a remittance advice with detailed information regarding the completed transaction and option to print it.
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