Фолксваген Груп" ст ас д-р Кристиян Хаджиев, нбу "

http://www.bain.com/management_tools/tools_downsizing.asp?groupCode=2

http://www.bain.com/management_tools/tools_total.asp?groupCode=2

Total Quality Management in the Social Services: Theory and Practice. Burton Gummer and

Philip McCallion, Eds., Albany, NY: Rockefeller College Press, (1995).

http://www.improve.org/tqm.html

http://home.att.net/~iso9kl/tqm/tqm.html

http://humanresources.about.eom/od/layoffsdownsizing/a/downsizing.htm

http://members.aol.com/charliez/contents.pdf

http://www.pamij.com/hickok.html

http://www.geocities.com/WallStreet/Exchange/4280/

http://www.netlib.eom/bprl.shtml#intro

http://www.strassmann.com/pubs/reengineering.html

http://www.strassmann.com/pubs/hocus-pocus.html

http://www.autointell-news.com/european_companies/volkswagen/vw_marke/volkswagen-group.htm

http://www.dmsp.dauphine.fr/MANAGEMENT/PapersMgmt/23Kothen.pdf

http://www.cio.eom/archive/l 11595/vw.html

http://www.dmsp.dauphine.fr/MANAGEMENT/PapersMgmt/23Bloch.pdf

http://www.vw.com/

http://www.volkswagen.com/en/index.htm

http://www.volkswagen.com/en/index.htm
AT&T - official web-site

http://www.att.com/

25-09-2001