7 Управление на информационните технологии | | 7.1 Manage the business of information technology (IT) | | |
7.1.1 Develop the IT strategy | | |
7.1.1.1 Build strategic intelligence
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7.1.1.2 Develop and maintain a business-focused IT strategy
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7.1.2 Define the enterprise architecture | | |
7.1.2.1 Establish the enterprise architecture definition
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7.1.2.2 Confirm enterprise architecture maintenance
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7.1.2.3 Act as clearinghouse for IT research and innovation
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7.1.2.4 Govern the enterprise architecture
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7.1.3 Manage the IT portfolio | | |
7.1.3.1 Maximize the value of the IT portfolio
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7.1.3.2 Provision resources in accordance with strategic priorities
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7.1.3.3 Achieve a balanced IT portfolio
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7.1.4 Perform IT research and innovation | | |
7.1.4.1 Explore technologies to innovate IT services and solutions
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7.1.4.2 Transition viable technologies for IT services and solutions development
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7.1.5 Perform IT financial management | | |
7.1.5.1 Develop and maintain IT services and solutions cost transparency
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7.1.5.2 Establish and maintain project-based accounting
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7.1.5.3 Tie project funding to business case decision checkpoints
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7.1.6 Evaluate and communicate IT business value and performance | | |
7.1.6.1 Establish and monitor key performance indicators
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7.1.6.2 Evaluate IT plan performance
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7.1.6.3 Demonstrate IT value
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7.1.7 Perform IT HR management | | |
7.1.7.1 Develop IT leadership and staff
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7.1.7.2 Manage IT HR performance
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7.1.8 Manage IT suppliers and contractors | | |
7.1.8.1 Evaluate supplier performance
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7.1.8.2 Assess contract performance
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7.1.8.3 Negotiate with suppliers
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7.2 Develop and manage IT customer relationships | | |
7.2.1 Develop IT services and solutions strategy | | |
7.2.1.1 Research IT services and solutions wants and needs of the business and users
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7.2.1.2 Translate wants and needs into IT services and solutions requirements
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7.2.1.3 Formulate IT services and solutions strategic initiatives
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7.2.1.4 Evaluate and select IT services and solutions strategic initiatives
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7.2.2 Develop and manage IT service levels | | |
7.2.2.1 Create and maintain the IT services and solutions catalog
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7.2.2.2 Establish and maintain business and IT service level agreements
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7.2.2.3 Evaluate and report service level attainment results
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7.2.2.4 Communicate business and IT service level improvement opportunities
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7.2.3 Perform demand side management (DSM) for IT services | | |
7.2.3.1 Understand IT services and solutions consumption and usage
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7.2.3.2 Develop and implement incentive programs that improve consumption efficiency
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7.2.3.3 Develop volume/unit forecast for IT service and solutions
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7.2.4 Manage IT customer satisfaction | | |
7.2.4.1 Capture and analyze customer satisfaction
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7.2.4.2 Assess and communicate customer satisfaction patterns
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7.2.5 Market IT services and solutions | | |
7.2.5.1 Develop IT services and solutions marketing strategy
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7.2.5.2 Develop and manage IT customer strategy
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7.2.5.3 Manage IT services and solutions advertising and promotional campaigns
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7.2.5.4 Process and track IT services and solutions orders
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